Total Pageviews

Thursday, March 12, 2015

Translation Frustration in healthcare

From the magazine "Scientific American", March 2015, we learn this,

Two Internet interpreters tested Google translate's abilities with 10 common American medical phrases. Phrases such as "your husband had a heart attack", "your wife is stable", and "your wife needs to be ventilated" were tested to translate into 26 different languages.

As an example, "your husband had a heart attack" was translated in several languages as your "husband's heart was attacked". "Your wife need to be ventilated" with translated to "your wife needs to be aired".

The Message to the Physical Therapist in me;

Careful to what you say to what you think you said.
Careful to how you say what you say.

Sometimes the folks around you may think they heard different than what you intended, and giving what we do as Physical Therapist, its important to communicate your message with simplicity, transparency, while getting affirmation of your message.

Tuesday, February 11, 2014

Your Rights to Move Forward

With the snow coming down again, 
we have been receiving many calls about getting back to PTW for joint or spine pain. 
Here are your rights.....
AT PTW, you can exercise...........your rights!
1.  Exercise your right to choose your own physical therapy provider.     
You have to go somewhere else for Physical Therapy?   
You may have been told you have to go to therapy at your doctors office, at your chiropractors office, or where your work wants you to.  
If you want to come to PTW, chances are, you can.
Participating in over 375 insurance plans helps us stay connected to providers and to the patients that need our care.  Call us, we call them, and we call you back to let you know of your benefits at PTW.
2.  Exercise your right to choose Physical Therapy first!
Injured in the past?  
You can return to the PTW your familiar with, and don’t need another prescription!
If you have experienced similar pain to the same joint, or area of the spine, you can come to PTW without incurring the costs of return doctor visits, the costs of time waiting for the doctor to see you, or even the costs associated with further diagnostic testing that may reveal nothing new.
PTW has earned the privilege of providing care to our customers for the first 30 days without having to see a doctor first, and there is no prescription required.  After your fist visit with us, we communicate with your doctor, saving you time and money. 
Exercise your insurance right, you work hard for it.
Call us at 215 855 9871 for more information, questions, or to schedule an appointment.

Wednesday, January 22, 2014

Engaged Bedside Manners

Reading the Journal of Orthopaedic & Sports Medicine this morning about clinical decision making with Low Back Pain, I couldn't help but smile about the age-old clinical prediction rules. 

As important as they are in helping guide us towards helping you (the patient) achieve improved performance, we often forget our bedside manners (listening, communication, etc). 

The 2008, he Archives of Internal Medicine published a Northwest University’s School of Medicine study on patients’ preferences of exam room etiquette vs. the actual reality (they videotaped film on doctors behaviors). 

The results were not so good.  

In more than half of all doctor/patient visits, doctors did not mention patients’ during the entire visit.

As Physical Therapists, we cannot exist if we are that bad at engaging.  In fact, an argument could be made that engagement is the polar opposite of burnout, a Physical Therapist that won't listen, won't show emotion, or micromanages care without direction and purpose.

In our world of Physical Therapy, we take pride in our ability to listen, to understand, to re-phrase what you (the patient) tells us, because its our duty.  

Physical Therapist pride themselves on this area, because in general, the health care industry is not as good at it.

At PTW, we believe in our abilities to Educate, Engage, and Empower.  What we call engaged, you may call beside manner. 

Our research about predictive rules may help direct us towards appropriate care, but our empathy, communication, involvement, will often pay bigger dividend to our customers and get us a better high five when their care is completed.

Tuesday, November 12, 2013

Free Assessments: Shopping Shoulder

Shopping Shoulder season is a time at the Physical Therapy & Wellness Institute that keeps us busy.

See the reporter advertisement on shopping Shoulder:

Each year, we offer complimentary shoulder screenings, a simple assessment of your shoulder flexibility, strength, and functional mobility.

Each year we offer suggestions to folks who suffer from pain, or simply just want to make sure their shoulder is well protected.

Although its called shopping shoulder, its not just about the vigor's of picking up bags, reaching and wrapping gifts, pulling 20 lb turkeys out if the oven, and many other "seasonal" shoulder alignments, but its about anyone who this time of year may have some shoulder concerns.

Others who we see this time of year include:

  • Baseball players coming off fall ball, now entering into their "active rest" period
  • Volleyball players coming off their school season, just as their club seasons start
  • Merchandise workers stocking shelves and re-aligning stores for the holidays
  • Warehouse workers busy getting out product to the retail outlets

This year at PTW, we are prepared for whatever limits your shoulder offers you, and we are prepared to help you understand how to get it ready for the busy time of year ahead.

5 clinics, 13 providers, open early (6 am), staying late (8 pm),  in order to help all needing "Bodies Under Repair" TM

Wednesday, October 16, 2013

Simply Keeping It Simple

Keeping it simple over here
“Simplicity is the ultimate sophistication.”  From headlines of the Apple’s marketing brochure in 1977.

“Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains.” Jobs was quoted as saying.  

One of the most successful home programs consumers subscribe to is the 7-minute exercise program....throw around your body weight a bit,  12 exercises, simple to learn, simple to perform, and simple to reproduce day in and day out, performed at a high intensity level.  Simply put, they are easy to do, and although intense, aim for your achievement of higher levels of fitness. 
Opposite to this, take one look at the near 2000 pdf pages of healthcare reform offers a glimpse of governments complex presentation to change.  We all wonder if Steve Jobs would have rolled out a bill and opened to the public in the complicated form presented to the public today.  Government and healthcare  is indirectly proportional to simple.

Over a career, you learn everyday how customers respond well to simplicity. Simplicity in your presentation motivates others to act, to comply, and launches your customers towards a successful outcome.  A three exercise home program is more likely to achieve compliance than a sophisticated 12 exercise issued program.  Simplicity, for the simple sake of this article, starts with your presentation of the plan of care and ends with a home routine and advice.  Simplicity improves efficiency in the clinic, builds confidence with your customers, and improves compliance.   Do you know what R.I.C.E stands for?  Probably a Physical Therapist reviewed this simple acronym for you at some time. 

Simply put, its simple that inspires – not the complex facts or data. And when people are inspired, new possibilities emerge. 

Wednesday, September 11, 2013


Second thoughts of the Eagles new offense is a business lesson to me.

53 plays in the first half, average teams do 30

18 seconds in between plays, most teams need 30

The organization has a sense of urgency that separates them from the competition.

Companies that fight first for their customer, will have a sense of urgency unlike most others.

First to answer the phone, first to clean debris on the floor, first to get to a waiting customer are simple signs that your organization and people practice with urgency.

Tuesday, September 10, 2013

Chip Kelly: why PT needs Chip

The Eagles started off the Chip Kelly era last night in a style of football never seen before in the NFL. 

Throwing away old traditional theories like:

1.  We need 40 seconds in between plays to get it right
2.  Players need to huddle every play to get a new plan
3.  Formations need 2 guards, 2 tackles, and a tight end for success

Chip demonstrated last night that with creative thinking, research, and outcome based behaviors, success can be achieved.

Thinking the Healthcare industry could use Chip's way of thinking!