Three things happen when access to Physical Therapy services becomes restricted.
- A customer in need suffers in pain, staying safe at home
- A customer in need finds somewhere else to go
- A customer in need will be inconvenienced and still come to you, despite the restrictions
Going into the economic "yellow phase" next week will help us as Physical Therapists increase our ramp up our access to the customers that need us most, giving us better capabilities to get great outcomes. Staff hours will expand, and our clinics will start to feel like the "New Normal".
The good news is the patients who have been inconvenienced will no longer be, as staff schedules, hours, and accessibility all gradually increase.
The better news is the potential patients who chose to stay home safe will now cautiously seek services. It's up to us to provide the agility to expand our accessibility, which in turn improves our capabilities to deliver great outcomes.
At PTW, our New Normal is:
- Social/Physical in house distancing of 6 feet at the check-in desk and use of equipment.
- Treatment tables are a minimum of 4 feet from each other, with therapy staff choosing to use one side or the other, safe distancing from other providers.
- Sanitizing each treatment table between therapy sessions
- All staff working in-person operations wearing masks, and trained with updated safety requirements.
- Return of previous hours available in many clinics, with the expansion of Physical Therapists schedules.
- And more measures to come!
Staying agile will determine our abilities to adjust to expectations, something we fully expect to exceed.
