We’ve all experienced this
scenario. You go to a doctor’s office
and wait for 30 minutes to have the nurse bring you back to the examination
room. Then, wait another 15 minutes to
have the assistant come in and ask questions.
Finally, after another 15 minutes, a doctor comes in and spends an even
shorter period of time with you before he leaves the room, all for you to end
up with a prescription in your hand for some medicine that you never wanted in
the first place. Not only are you
frustrated because you waited an hour but you felt like you didn’t get to fully
explain the problems you are having so he can properly treat you.
At PTW, we teach our clinicians to
actively listen so we can help to meet our patients’ goals.
Effective listening and
communication skills are part of our training, such as;
- Learning to let the patient talk. Clinicians are not
mind readers, so we have to listen.
During the subjective examination, more than half of the conversation
should be spoken by the patient. Not the
clinician.
- Body language. Studies
have shown that >50% of the communication is nonverbal. Can we say eye contact? Watching a patient’s body language often
helps us understand the patient better.
- Ask open ended question and narrow
it down with close ended questions. Questions that start with “why” invite a
defensive response but questions start with “what” leads to productive
communication.
- Process before you speak. It’s okay to pause
and respond thoroughly. Very quick
response can feel like there’s no understanding of what was said.
Once a diagnosis is figured out, our
clinicians understand how to summarize the problem in a simple way, and have a
game plan with your goals in mind. It is
crucial to discuss the diagnosis and get the patient’s thoughts to come up with
a mutually agreeable treatment plan to meet their goals.
If your physical therapist does not
listen, consider coming in to PTW for a complementary screening at any of our 5
locations.
Andrew Seo, DPT
PTW Montgomeryville
