Tuesday, February 11, 2014

Your Rights to Move Forward

With the snow coming down again, 
we have been receiving many calls about getting back to PTW for joint or spine pain. 
Here are your rights.....
AT PTW, you can exercise...........your rights!
1.  Exercise your right to choose your own physical therapy provider.     
You have to go somewhere else for Physical Therapy?   
You may have been told you have to go to therapy at your doctors office, at your chiropractors office, or where your work wants you to.  
If you want to come to PTW, chances are, you can.
Participating in over 375 insurance plans helps us stay connected to providers and to the patients that need our care.  Call us, we call them, and we call you back to let you know of your benefits at PTW.
2.  Exercise your right to choose Physical Therapy first!
Injured in the past?  
You can return to the PTW your familiar with, and don’t need another prescription!
If you have experienced similar pain to the same joint, or area of the spine, you can come to PTW without incurring the costs of return doctor visits, the costs of time waiting for the doctor to see you, or even the costs associated with further diagnostic testing that may reveal nothing new.
PTW has earned the privilege of providing care to our customers for the first 30 days without having to see a doctor first, and there is no prescription required.  After your fist visit with us, we communicate with your doctor, saving you time and money. 
Exercise your insurance right, you work hard for it.
Call us at 215 855 9871 for more information, questions, or to schedule an appointment.

Wednesday, January 22, 2014

Engaged Bedside Manners

Reading the Journal of Orthopaedic & Sports Medicine this morning about clinical decision making with Low Back Pain, I couldn't help but smile about the age-old clinical prediction rules. 

As important as they are in helping guide us towards helping you (the patient) achieve improved performance, we often forget our bedside manners (listening, communication, etc). 

The 2008, he Archives of Internal Medicine published a Northwest University’s School of Medicine study on patients’ preferences of exam room etiquette vs. the actual reality (they videotaped film on doctors behaviors). 

The results were not so good.  

In more than half of all doctor/patient visits, doctors did not mention patients’ during the entire visit.

As Physical Therapists, we cannot exist if we are that bad at engaging.  In fact, an argument could be made that engagement is the polar opposite of burnout, a Physical Therapist that won't listen, won't show emotion, or micromanages care without direction and purpose.

In our world of Physical Therapy, we take pride in our ability to listen, to understand, to re-phrase what you (the patient) tells us, because its our duty.  

Physical Therapist pride themselves on this area, because in general, the health care industry is not as good at it.

At PTW, we believe in our abilities to Educate, Engage, and Empower.  What we call engaged, you may call beside manner. 

Our research about predictive rules may help direct us towards appropriate care, but our empathy, communication, involvement, will often pay bigger dividend to our customers and get us a better high five when their care is completed.