Had to share this testimony!
The difference between a content customer ("its good service at PTW") and an excitable customer ("its great service at PTW") is they help spread the word.
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| Great outcomes, great visits, great team! |
Dear Mr. Babb,
I have been attending the
Physical Therapy location in West Norriton for about 8 weeks. Please
indulge me for a minute. I have been in the customer service field in one
manner or another since 1984. I have worked with internal and external
customers. I have created methods to increase customer service levels.
That said; I would like to
congratulate you for putting together an awesome team at the West Norriton
location. I understand Jim is a partner and you could not have selected a
better person. My experience (in addition to therapy) has been a great
experience. I would certainly in a heartbeat recommend this
location. The team of Jim, Wendy, Crystal, Andrea and Marissa has been
outstanding. I hope my time there is coming to an end, strictly because I
want to get physically better. I can continue to drop in and see the team
on my own. I just want my physical wellness to be better as does the
team.
I must say, they are all
very welcoming, accommodating, energetic, thorough and to me very important
humorous but not over the top. I am the caregiver for my father (85) and
know the importance of caring for older people. I see how everyone works
with people of all ages and they are wonderful. They certainly give older
people the confidence and security they need.
I cannot say enough about
the crew at West Norriton. I understand Wendy will be working at the
Lansdale facility when she finishes school. Jim and Wendy worked with me
and not only can they perform their tasks professionally. They take the
time to understand your requirements by asking the right questions. They
engage in excellent conversation to make your visit that much more
interesting.
Please feel free to share
my thoughts or contact me!
Cheers, …Rob
S
